Return & Refund Policy

1. Order Cancellations

You may request an order cancellation within 2 hours of placing it, provided the package has not yet been processed or handed over to our courier partner.

Once a package is shipped or a tracking ID has been generated, the order can no longer be cancelled. To cancel an eligible order, please email us directly at wecare@momnson.co.

2. Returns & Window Period

We offer a 7-day return window from the date your package is marked as delivered by the courier network. To qualify for a return:

• The item must be unused, unwashed, and in its original pristine condition.
• All original packaging, tags, invoices, and inserts must be intact.
• Items showing signs of wear, makeup stains, or washing will be sent back to the customer and will not be eligible for a refund.

3. Damaged or Defective Items

In the rare event that you receive a damaged, broken, or incorrect product, please notify us within 48 hours of delivery. We highly recommend recording a quick unboxing video when opening your package to help us fast-track your claims with our courier handlers.

4. Refund Processing

Once your return package arrives back at our warehouse and undergoes manual quality inspection, we will notify you of approval or rejection.

Approved returns are processed back to your original payment method (UPI, Netbanking, or Debit/Credit Card) within 5 to 7 business days. Please note that banking institutions may take additional time to reflect the balance in your account.